As Teamlead Kundenservice, you will take on the functional and organizational responsibility for a cross-location 1st Level Support Team, developing both processes and people through coaching and feedback
Job Summary
As Teamlead Kundenservice, you will take on the functional and organizational responsibility for a cross-location 1st Level Support Team, developing both processes and people through coaching and feedback.
You will actively shape the transformation of our support culture, ensuring an excellent customer experience and driving innovations from new technologies like AI and chatbots to process optimization.
The company offers flexibility with remote work options, various benefits such as Hansefit, EGYM Wellpass, childcare support, or JobRad, and supports employee development through LinkedIn Learning and a company pension scheme.
Matching Summary
As Teamlead Kundenservice, you will take on the functional and organizational responsibility for a cross-location 1st Level Support Team, developing both processes and people through coaching and feedback.
Skills & Requirements
Must-have
1st Level Support Team Lead
Process development and optimization
Customer experience enhancement
KPI monitoring and analysis
CRM and ticketing tools
German language proficiency
Nice-to-have
Coaching and talent development
Strategic input
Innovation in support culture
Cross-functional collaboration
Empathy and customer engagement
Key Requirements
Several years of customer service experience
First leadership experience (functional and disciplinary)