The AV Support Engineer is responsible for delivering advanced technical support for video conferencing systems and in-room AV technology, providing Level 2 support and handling escalations
Job Summary
The AV Support Engineer is responsible for delivering advanced technical support for video conferencing systems and in-room AV technology, providing Level 2 support and handling escalations.
Key responsibilities include diagnosing and resolving problems related to AV/VC equipment failures, hardware malfunctions, and software configuration issues, performing root cause analysis to identify trends and recommend improvements.
This position supports a wide range of clients, requiring excellent troubleshooting skills, clear communication with technical and non-technical stakeholders, and a proactive approach to issue prevention and service optimization.
Matching Summary
The AV Support Engineer is responsible for delivering advanced technical support for video conferencing systems and in-room AV technology, providing Level 2 support and handling escalations.
Skills & Requirements
Must-have
AV/VC equipment failures
hardware malfunctions
software configuration issues
root cause analysis
AV/VC issues resolution
configure AV endpoints
preventative maintenance
Nice-to-have
self-motivated and accountable
think creatively and methodically
strong interpersonal skills
customer service skills
conflict resolution skills
willingness to learn
adapt to client culture
critical thinking
problem solving ability
flexible and adaptable
handle physical tasks
Key Requirements
knowledge of Cisco, Crestron, Extron, Biamp, Shure, Clearone, QSC