The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet to resolve routine problems regarding client products or services
Job Summary
The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet to resolve routine problems regarding client products or services.
Employees must ensure service delivery meets contractual Key Performance Indicators while demonstrating empathy and building rapport with customers.
The role requires a candidate who can rotate shifts as needed and maintain a pleasant professional tone in all customer contact situations.
Matching Summary
The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet to resolve routine problems regarding client products or services.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Cantonese language proficiency
Inbound and outbound call handling
Strong computer navigation skills
Ability to work rotating shifts
Fast-paced high production environment
Nice-to-have
Demonstrate empathy with customers
Build rapport effectively
Multi-tasking capabilities
Flexible adaptation to changes
Team collaboration skills
Key Requirements
High school diploma preferred
Three to six months relevant experience preferred
Minimum two years college education for Philippines location
No prior call center experience required for Philippines