Member Experience Manager

EōS Fitness

Fort Myers, FL, US
Hourly: $18 - $20 usd; benefits: competitive pyy +...
On-site
Front-line leadership experience
Billing issue resolution skills
Member retention strategy execution
The role focuses on creating loyal, lifelong fans by delivering best-in-class customer service and resolving member concerns promptly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class customer service and resolving member concerns promptly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk team while ensuring facility standards are met.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class customer service and resolving member concerns promptly.

Salary

Hourly: $18 - $20 USD; Benefits: Competitive pay plus vacation, holiday, sick pay, group health, dental, vision, 401(k) matching; Perks: Free membership, daily pay access

Skills & Requirements

Must-have

  • Front-line leadership experience
  • Billing issue resolution skills
  • Member retention strategy execution
  • Team training and development
  • Facility cleanliness standards

Nice-to-have

  • Fitness industry operations knowledge
  • Social media reputation management
  • Empathetic problem-solving mindset
  • Fast-paced environment adaptability
  • Microsoft Office Suite proficiency

Key Requirements

  • CPR certification within 30 days of employment
  • Pass background check
  • Attend EōS Ethos and Customer Service Training
  • Ability to lift more than 40 lbs
  • Proven customer service or front-line leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter