Service Network Administrator

Assurant Inc

Australia, AU
Not specified; not specified; benefits include hyb...
Hybrid
Customer service experience in retail environments
Technical exposure to electronics or appliances
Proficiency in ms office applications
The role involves supporting the Service Network team with ongoing system maintenance and communication for programs across Australia and New Zealand

Job Summary

  • The role involves supporting the Service Network team with ongoing system maintenance and communication for programs across Australia and New Zealand.
  • Candidates will liaise directly with customers regarding escalations and fault confirmations while assisting the claims team with timely and cost-effective outcomes.
  • Assurant offers a hybrid working model, diversity panels, volunteering leave, and cultural days off as part of its inclusive company culture.

Matching Summary

The role involves supporting the Service Network team with ongoing system maintenance and communication for programs across Australia and New Zealand.

Salary

Not specified; Not specified; Benefits include hybrid working, volunteering leave, and cultural day off

Skills & Requirements

Must-have

  • Customer service experience in retail environments
  • Technical exposure to electronics or appliances
  • Proficiency in MS Office applications
  • Strong written and verbal communication skills
  • Experience working towards SLAs or KPIs

Nice-to-have

  • Excellent stakeholder engagement skills
  • Strong analytical and problem-solving abilities
  • High level of attention to detail
  • Flexibility with business growth and change
  • Ability to cover diverse operational areas

Key Requirements

  • Previous experience working towards SLAs or KPIs
  • Retail environment customer service background
  • Technical exposure to electronics/appliances/whitegoods

Work Rights

Not specified

Tailored Resume

Cover Letter