Associate - End User Support

Santander UK

Madison Ave Corp, United States of America
Base: $115,000.00 usd - $150,000.00 usd; bonus/equ...
Troubleshooting user issues
Hardware diagnostics and repair coordination
Desktop and laptop installation and maintenance
The Associate, End User Support is the first line of help when customers encounter problems or defects with products and programs

Job Summary

  • The Associate, End User Support is the first line of help when customers encounter problems or defects with products and programs.
  • This role supports the delivery, maintenance, and adoption of end-user technology solutions, while developing expertise in troubleshooting, user support, and service delivery.
  • We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.

Matching Summary

The Associate, End User Support is the first line of help when customers encounter problems or defects with products and programs.

Salary

Base: $115,000.00 USD - $150,000.00 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Troubleshooting user issues
  • Hardware diagnostics and repair coordination
  • Desktop and laptop installation and maintenance
  • IT service management tools
  • Customer service focus

Nice-to-have

  • Bold thinking and innovation
  • Customer-centric transformation
  • Proactive risk management approach
  • Genuine desire to assist users

Key Requirements

  • Bachelor's Degree or equivalent work experience
  • 5+ Years Experience with client (PC) technologies
  • Windows OS support and troubleshooting
  • CompTIA A+ or similar certification preferred
  • Trading floor support experience is a plus
  • Exposure to SCCM administration is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter