It Service Management Analyst (cantonese & Mandarin)
ANZ
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Mandarin and cantonese language proficiency
English communication skills
3 years it customer service experience
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ANZ is seeking an IT Service Management Analyst fluent in Mandarin and Cantonese to enhance customer relationships and manage technical support issues. The ideal candidate should possess strong communication skills, empathy, and a background in IT customer service.
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Job Summary
This role serves as the primary coordinator managing complex technical reactive support and fostering strong relationships with customers.
The objective is to act as a Customer Advocate by facilitating issue resolution and providing insights into operational health opportunities.
Candidates must possess excellent written, verbal, and listening communication abilities in Mandarin, Cantonese, and English.
Matching Summary
Match Score: 75
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ANZ is seeking an IT Service Management Analyst fluent in Mandarin and Cantonese to enhance customer relationships and manage technical support issues. The ideal candidate should possess strong communication skills, empathy, and a background in IT customer service.
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Skills & Requirements
Must-have
Mandarin and Cantonese language proficiency
English communication skills
3 years IT customer service experience
Incident management and resolution
Customer relationship management
Nice-to-have
Empathy and active listening skills
Positive energetic attitude
Strong attention to detail
Multi-tasking and prioritization
Judgment in high pressure situations
Key Requirements
Degree holder with minimum 3 years of working experience