Csm - Singapore

Fair Isaac

Singapore, Singapore
Not specified; not specified; highly competitive c...
**
Extensive credit risk or fraud domain experience
Managing saas solutions for tier one financial services institutions
Proven track record managing customer renewals with high retention rates
** FICO is seeking a dynamic Customer Success Manager in Singapore to enhance customer retention and advocacy through strategic account management within its LAER model. The ideal candidate will have extensive experience in credit risk or fraud domains and managing SaaS solutions for financial institutions. **

Job Summary

  • This role is critical to ensuring customer success throughout their lifecycle, maximizing ARR growth, and preventing churn through proactive relationship management.
  • The position requires building strong relationships across all customer stakeholder levels from C-suite to end users within blue chip organizations.
  • FICO offers an inclusive culture with highly competitive compensation, benefits, and opportunities to develop professionally in a people-first work environment.

Matching Summary

Match Score: 75

** FICO is seeking a dynamic Customer Success Manager in Singapore to enhance customer retention and advocacy through strategic account management within its LAER model. The ideal candidate will have extensive experience in credit risk or fraud domains and managing SaaS solutions for financial institutions. **

Salary

Not specified; Not specified; Highly competitive compensation, benefits and rewards programs

Skills & Requirements

Must-have

  • Extensive Credit Risk or Fraud Domain experience
  • Managing SaaS solutions for tier one financial services institutions
  • Proven track record managing customer renewals with high retention rates

Nice-to-have

  • Creative thinker with ability to manage complex multi-stakeholder relationships
  • Experience in Big Data analytics and machine learning fields
  • Ability to guide client thought process to identify success criteria

Key Requirements

  • Bachelor's degree or equivalent commercial experience
  • Extensive Credit Risk or Fraud Domain experience
  • Experience with tier one financial services institutions

Work Rights

Not specified

Tailored Resume

Cover Letter