Officer, Customer Relations

Sime Darby Auto ConneXion Sdn. Bhd.

Not specified
Minimum degree holder in business
3 years customer services experience
Strong english and bahasa malaysia command
Sime Darby Auto ConneXion Sdn. Bhd. is seeking an Officer in Customer Relations to handle customer complaints and manage loaner car arrangements, alongside performing general administrative duties. The ideal candidate should have a degree and at least three years of customer service experience, with strong communication skills in English and Bahasa Malaysia

Job Summary

  • The role involves attending to customer complaints regarding models under care and managing loaner car arrangements.
  • The incumbent is responsible for preparing tribunal and legal documentation for submission to the Legal Team at Motor Division.
  • The position requires assisting the Head of Department in monitoring weekly and monthly reporting systems for all staff.

Matching Summary

Match Score: 75

Sime Darby Auto ConneXion Sdn. Bhd. is seeking an Officer in Customer Relations to handle customer complaints and manage loaner car arrangements, alongside performing general administrative duties. The ideal candidate should have a degree and at least three years of customer service experience, with strong communication skills in English and Bahasa Malaysia.

Skills & Requirements

Must-have

  • Minimum Degree Holder in Business
  • 3 years Customer Services experience
  • Strong English and Bahasa Malaysia command

Nice-to-have

  • Knowledge of CRM systems
  • Experience with Case Management Systems
  • Excellent Microsoft Word and Excel skills

Key Requirements

  • Minimum Degree in Business or relevant scope
  • Minimum 3 years' experience in Customer Services
  • Fluency in English and Bahasa Malaysia

Work Rights

Not specified

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