Ensure the technical interface between After-Sales Service and Engineering to guarantee optimal technical support to customers and contribute to the continuous improvement of equipment, with a specialization in rotating machinery
Job Summary
Ensure the technical interface between After-Sales Service and Engineering to guarantee optimal technical support to customers and contribute to the continuous improvement of equipment, with a specialization in rotating machinery.
Manage and process technical requests from After-Sales Service, such as analyzing thermal or vibratory issues from clients, and mobilize necessary internal expertise.
Provide advanced technical support on rotating machinery, including on-site interventions and developing adapted technical solutions for encountered problems.
Matching Summary
Ensure the technical interface between After-Sales Service and Engineering to guarantee optimal technical support to customers and contribute to the continuous improvement of equipment, with a specialization in rotating machinery.
Skills & Requirements
Must-have
Technical interface SAV/Engineering
Rotating machinery support
Thermal and vibration analysis
Failure analysis and problem solving
Advanced technical support
International client meetings
Nice-to-have
Continuous improvement projects
Customer relationship management
Cross-functional collaboration
Autonomy and initiative
Organizational rigor
Key Requirements
Mechanical engineering degree (Bac+5)
Significant industrial mechanics experience
Rotating machinery experience
Technical support or After-Sales Service experience
Vibratory phenomena and predictive maintenance knowledge