Guest Service Manager

JLL

Cambridge, MA, United States
Base: $28.84-31.25 ph; bonus/equity: not specified...
Onsite
Deliver exceptional client experience
Proactive communication
High touch service
The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service

Job Summary

  • The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.
  • This role is responsible for the implementation of the experience program at the client site and will oversee the daily operations of the Guest Services program and will provide oversight of a secondary office location.
  • JLL offers personalized benefits that support personal well-being and growth, including a 401(k) plan with matching company contributions, comprehensive Medical, Dental & Vision Care, and paid parental leave.

Matching Summary

The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.

Salary

Base: $28.84-31.25 per hour; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • deliver exceptional client experience
  • proactive communication
  • high touch service
  • implement experience program
  • oversee daily operations
  • resolve building service problems

Nice-to-have

  • passion for service
  • brilliant people skills
  • hospitality focused workplace environment
  • lasting partnerships
  • enhance employee engagement

Key Requirements

  • Previous Supervisory or Management experience preferred
  • Experience in the Hospitality industry or knowledge of commercial real estate industry preferred
  • High school diploma or general education degree (GED)
  • Proven skills to manage multiple priorities
  • Deliver results in a fast-paced environment
  • Authorized to work in the United States without sponsorship

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter