Not specified; generous discounts from over 350 re...
Fully remote
Extensive customer service experience
Empathetic approach to injured workers
Strong communication and rapport building skills
This role offers the opportunity to make a positive impact on someone's life every day by supporting their recovery journey within EML's Specialised Insurance Group
Job Summary
This role offers the opportunity to make a positive impact on someone's life every day by supporting their recovery journey within EML's Specialised Insurance Group.
The position involves proactively managing mental health and physical claims while liaising with multiple stakeholders to implement optimal recovery strategies.
EML provides a diverse culture with work-from-home flexibility up to 3 days per week after month three, along with comprehensive benefits including parental leave and wellness programs.
Matching Summary
This role offers the opportunity to make a positive impact on someone's life every day by supporting their recovery journey within EML's Specialised Insurance Group.
Salary
Not specified; Generous discounts from over 350 retailers; Up to 16 weeks paid parental leave plus super
Skills & Requirements
Must-have
Extensive customer service experience
Empathetic approach to injured workers
Strong communication and rapport building skills
Nice-to-have
Allied health or rehabilitation background
Previous case management experience
Strategic thinking and creative problem solving
Key Requirements
Experience in allied health, rehabilitation, or disability support (advantageous)
High level of empathy and resilience
Ability to actively listen and understand customer needs