Platform Support Analyst (l1)

TripArc Inc

Toronto, Canada
Base: $50,000; bonus/equity: not specified; benefi...
On-site
Azure cloud-based proprietary applications
Application log monitoring
Sql and rdbms understanding
Ensure the smooth operation of Azure cloud-based proprietary applications while providing outstanding support to over 1600 valuable travel experts

Job Summary

  • Ensure the smooth operation of Azure cloud-based proprietary applications while providing outstanding support to over 1600 valuable travel experts.
  • Take ownership for addressing user inquiries, issues, and requests, and escalate tickets to the development team for end-to-end resolution.
  • Continuously monitor application performance, gather user feedback, and assist in training sessions for end-users.

Matching Summary

Ensure the smooth operation of Azure cloud-based proprietary applications while providing outstanding support to over 1600 valuable travel experts.

Salary

Base: $50,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Azure cloud-based proprietary applications
  • Application log monitoring
  • SQL and RDBMS understanding
  • REST API understanding
  • ITIL incident management

Nice-to-have

  • Customer-facing communication skills
  • Team-oriented environment
  • Proactive issue identification
  • Continuous platform improvement

Key Requirements

  • 1 year experience in application support
  • Bachelor’s degree in Computer Science
  • Ability to work in shifts including weekend

Work Rights

Not specified

Tailored Resume

Cover Letter