Warranty Guide

Trek Bikes

Waterloo, Wisconsin, United States
Hourly pyy; not specified; competitive health care...
Onsite
Full-time onsite position in waterloo wi
Strong bicycle mechanic skills required
Experience in bicycle retail shop environment
Trek Bikes is seeking a Warranty Guide to enhance customer relationships and manage warranty claims for bicycle dealers at their Waterloo, Wisconsin headquarters. The ideal candidate will possess strong communication skills, bicycle retail experience, and a commitment to exceptional customer service

Job Summary

  • This role is crucial for building and maintaining relationships with Trek's bicycle dealer customers while managing warranty claims from beginning to resolution.
  • The company offers a competitive benefits package including 12 weeks of maternity leave with 100% pay and tuition reimbursement up to $15,000.
  • Employees are expected to collaborate with Inside Sales and Territory Managers to ensure top-level customer service in a team environment.

Matching Summary

Match Score: 85

Trek Bikes is seeking a Warranty Guide to enhance customer relationships and manage warranty claims for bicycle dealers at their Waterloo, Wisconsin headquarters. The ideal candidate will possess strong communication skills, bicycle retail experience, and a commitment to exceptional customer service.

Salary

Hourly pay; Not specified; Competitive health care and 401(k) match

Skills & Requirements

Must-have

  • Full-time onsite position in Waterloo WI
  • Strong bicycle mechanic skills required
  • Experience in bicycle retail shop environment

Nice-to-have

  • Excellent verbal and written communication skills
  • Focus on hospitality and customer care
  • Ability to build lasting dealer relationships

Key Requirements

  • Bicycle retail shop experience
  • Good bicycle mechanic skills
  • Availability for Saturday or Sunday shifts

Work Rights

Not specified

Tailored Resume

Cover Letter