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The CRM & SFE Specialist at Merck & Co., Inc. is responsible for overseeing CRM and Sales Force Effectiveness capabilities, ensuring data quality, system reliability, and compliance across markets. The role requires expertise in CRM systems like Veeva and Salesforce, along with strong stakeholder management skills to support commercial teams effectively.
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Job Summary
The specialist owns the CRM and Sales Force Effectiveness capability, ensuring system reliability, data quality, and compliant high-value use across markets.
This hands-on role requires deep expertise in Veeva CRM, Salesforce, and Salesforce Marketing Cloud to support omnichannel engagement and commercial execution.
The position acts as the local Subject Matter Expert, bridging business users and IT to manage change requests, releases, and testing activities.
Matching Summary
Match Score: 75
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The CRM & SFE Specialist at Merck & Co., Inc. is responsible for overseeing CRM and Sales Force Effectiveness capabilities, ensuring data quality, system reliability, and compliance across markets. The role requires expertise in CRM systems like Veeva and Salesforce, along with strong stakeholder management skills to support commercial teams effectively.
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Skills & Requirements
Must-have
Veeva CRM administration and configuration
Salesforce Marketing Cloud expertise
Sales Force Effectiveness (SFE) governance
Omnichannel engagement execution
Data quality and compliance management
IT Service Request management
Nice-to-have
Coaching mindset for user adoption
Analytical continuous improvement focus
Experience with multi-country stakeholders
Strong stakeholder relationship management
Hands-on solution-oriented working style
Key Requirements
Degree in Business, Marketing, IT, or Data Analytics
Proven experience in CRM administration (Salesforce or Veeva)