Sr. Service & Support Systems Manager

Churchill Downs

Kenner, LA, US
**
Manage technicians
Coordinate work order tracking
Oversee equipment installation
** The Sr. Service & Support Systems Manager position at Churchill Downs involves overseeing the operation of key support systems for gaming devices at the Fair Grounds racetrack in New Orleans. This role requires strong management and technical skills to ensure compliance with gaming regulations and efficient service operations. **

Job Summary

  • Administers the operation of key company support systems, ensuring all repair and replacement of gaming devices comply with company and State gaming rules and regulations.
  • Manages technicians, coordinates the Brightly work order tracking system, and oversees day-to-day service operations, including scheduling and problem resolution.
  • Oversees and assists with manufacture modifications, updates, new equipment installation, building maintenance, and the VSI computer network, including data backups and password management.

Matching Summary

Match Score: 75

** The Sr. Service & Support Systems Manager position at Churchill Downs involves overseeing the operation of key support systems for gaming devices at the Fair Grounds racetrack in New Orleans. This role requires strong management and technical skills to ensure compliance with gaming regulations and efficient service operations. **

Skills & Requirements

Must-have

  • Manage Technicians
  • Coordinate work order tracking
  • Oversee equipment installation
  • Maintain computer network
  • Ensure data backup

Nice-to-have

  • Fiber Optics experience
  • Gaming Devices experience

Key Requirements

  • Technical school diploma or 1-3 months related experience
  • Certified Technician II license required
  • 1-3 years minimum management experience
  • Must be 21 years or older
  • Ability to obtain Racing License and Video Poker Tech II license

Work Rights

Not specified

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