German-speaking Service Desk Supervisor

UNISYS AUSTRALIA PTY LIMITED

Monthly gross 44.200 huf cafeteria; benefits: home...
Hybrid
Strong english and german verbal communication skills
Minimum 2+ years people management experience
Minimum 2+ years customer service environment experience
The Service Desk Supervisor will lead a team, review service levels, and schedule staff to maintain high-quality customer service delivery

Job Summary

  • The Service Desk Supervisor will lead a team, review service levels, and schedule staff to maintain high-quality customer service delivery.
  • Candidates must possess strong English and German verbal and written communication skills across multiple organizational levels.
  • The company offers hybrid working support, a monthly cafeteria allowance, private health insurance, and extensive learning opportunities.

Matching Summary

The Service Desk Supervisor will lead a team, review service levels, and schedule staff to maintain high-quality customer service delivery.

Salary

Monthly gross 44.200 HUF cafeteria; Benefits: Home office allowance; Private Health Insurance Generali Premium Package after 6-months tenure

Skills & Requirements

Must-have

  • Strong English and German verbal communication skills
  • Minimum 2+ years people management experience
  • Minimum 2+ years Customer Service environment experience
  • Hands-on escalation management experience
  • Solid knowledge of ITIL processes

Nice-to-have

  • Additional language skills beyond English and German
  • ITIL certification preferred
  • Customer-first mindset with high-performance attitude
  • Ability to work in dynamic environment with frequent changes
  • Structured and clear communication style

Key Requirements

  • Minimum 2+ years in people management
  • Minimum 2+ years in Customer Service environment
  • ITIL certification preferred
  • Strong English and German language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter