Stipend available based on contracted hours; not s...
Hybrid
Ability to handle confidential information with discretion
Strong interpersonal and relationship-building skills
Customer service experience with empathetic approach
The intern serves as a support for the case management team in addressing unforeseen student situations such as complex behavioral challenges and financial insecurity
Job Summary
The intern serves as a support for the case management team in addressing unforeseen student situations such as complex behavioral challenges and financial insecurity.
Responsibilities include triaging calls and emails, providing resources for medical care and housing, and maintaining records in an online case management system.
This position offers hands-on learning experiences within the Student Care & Advocacy division, focusing on empowering students to navigate difficulties and build self-sufficiency.
Matching Summary
The intern serves as a support for the case management team in addressing unforeseen student situations such as complex behavioral challenges and financial insecurity.
Salary
Stipend available based on contracted hours; Not specified; Not specified
Skills & Requirements
Must-have
Ability to handle confidential information with discretion
Strong interpersonal and relationship-building skills
Customer service experience with empathetic approach
Nice-to-have
Experience working independently and collaboratively
Reliable and trustworthy work ethic
Solutions-oriented customer service approach
Key Requirements
Undergraduate or graduate student status required
Must be current Penn State employee or student for internal application
External applicants must complete standard online application process