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Cityblock is seeking a Member Experience Team Lead to lead a remote team in delivering exceptional member service and achieving productivity and quality targets within a healthcare setting. The ideal candidate will have significant experience in contact centers and healthcare, with strong leadership and coaching skills.
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Job Summary
The role is responsible for driving team success against defined productivity, outcome, and quality measures while coordinating with operational stakeholders.
Team objectives include providing exceptional member service, triaging needs, maximizing clinical capacity through appointment scheduling, and onboarding new members.
The position offers competitive compensation ranging from $28.64 to $34.00 per hour along with health insurance, life insurance, retirement benefits, and equity participation.
Matching Summary
Match Score: 75
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Cityblock is seeking a Member Experience Team Lead to lead a remote team in delivering exceptional member service and achieving productivity and quality targets within a healthcare setting. The ideal candidate will have significant experience in contact centers and healthcare, with strong leadership and coaching skills.
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Salary
Base: $28.64 - $34.00/HR; Bonus/Equity: Participation in company's equity program; Benefits: Health insurance, life insurance, retirement benefits, paid time off