Rep Ii, Technical Support

BAXTER HEALTHCARE PTY AUS

Base: $51,200 - $70,400; bonus/equity: discretiona...
Onsite
Troubleshoot medical equipment
Analyze reported issues
Identify root causes and resolutions
The Technical Support Representative II position will analyze reported issues and follow troubleshooting guidelines, establish root causes, and identify resolutions

Job Summary

  • The Technical Support Representative II position will analyze reported issues and follow troubleshooting guidelines, establish root causes, and identify resolutions.
  • Agents primarily handle two types of issues, problems with the medical device itself or problems the medical device transferring diagnostic and/or vital sign data across the client’s network.
  • Baxter offers comprehensive compensation and benefits packages for eligible roles.

Matching Summary

The Technical Support Representative II position will analyze reported issues and follow troubleshooting guidelines, establish root causes, and identify resolutions.

Salary

Base: $51,200 - $70,400; Bonus/Equity: discretionary bonuses and long-term incentive; Benefits: comprehensive compensation and benefits packages

Skills & Requirements

Must-have

  • Troubleshoot medical equipment
  • Analyze reported issues
  • Identify root causes and resolutions
  • Provide support to distributors and end users
  • Troubleshoot data transfer issues
  • Tier I call center operations

Nice-to-have

  • Positive attitude and enthusiasm
  • Sensitivity to customer needs
  • Courage, trust, and collaboration
  • Ownership and meaningful impact

Key Requirements

  • High School Diploma or GED required
  • 3+ years of experience
  • 2+ years in a customer focus role preferred
  • Fluency in English
  • Proficient keyboard and digital literacy
  • Functional knowledge of Excel and MS Word
  • Knowledge of SAP and similar order management systems
  • Numerate and accurate
  • Excellent analytical and process flow optimization skills

Work Rights

Authorized to work for any employer in the U.S.

Tailored Resume

Cover Letter