Assistant Director Of Student Accounts - Enrollment Management

Carnegie Mellon University

Pittsburgh, PA, USA
**
Student accounts management
Customer service and problem resolution
Policy and procedure modification
** Carnegie Mellon University is seeking an Assistant Director of Student Accounts within the Enrollment Management division. The role involves managing student accounts, providing customer service, and ensuring compliance with university policies and regulations. **

Job Summary

  • Serve as the primary contact for a diverse population of students, delivering timely, professional, and courteous customer service and problem resolution.
  • Develop and implement creative solutions that encourage students to resolve past due accounts and recommend at-risk students for placement with a collection agency.
  • Carnegie Mellon University offers comprehensive benefits including medical, dental, vision insurance, a generous retirement savings program, tuition benefits, and ample paid time off.

Matching Summary

Match Score: 75

** Carnegie Mellon University is seeking an Assistant Director of Student Accounts within the Enrollment Management division. The role involves managing student accounts, providing customer service, and ensuring compliance with university policies and regulations. **

Skills & Requirements

Must-have

  • Student accounts management
  • Customer service and problem resolution
  • Policy and procedure modification
  • Collections and past due accounts
  • FERPA compliance
  • Microsoft Office Suite proficiency

Nice-to-have

  • Adaptability, excellence, and passion
  • High level of integrity
  • Creative problem-solving skills
  • Team player with complementary nature

Key Requirements

  • Bachelor's degree required
  • Minimum five years of experience
  • Experience in higher education preferred
  • Understanding of FERPA, WAWF, and aid/loan programs highly desired
  • Proficiency with Tableau or similar business analytics tool highly desired
  • Experience with process mapping software preferred

Work Rights

Must be legally authorized to work in the US

Tailored Resume

Cover Letter