Guest Services Manager

JLL

Riverwoods, IL, US
Base: $30.19 hourly; bonus/equity: not specified; ...
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Exceptional client experience delivery
Proactive communication and high touch service
Implementation of experience program
** JLL is seeking a Guest Services Manager in Riverwoods, IL, to enhance client experiences through exceptional service and effective management of service delivery operations. The role emphasizes strong interpersonal skills, proactive communication, and the ability to manage multiple priorities in a fast-paced environment. **

Job Summary

  • The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.
  • This role is responsible for the implementation of the experience program at the client site and will oversee the daily operations of the Guest Services program.
  • JLL offers personalized benefits that support personal well-being and growth, including a 401(k) plan with matching company contributions and comprehensive Medical, Dental & Vision Care.

Matching Summary

Match Score: 75

** JLL is seeking a Guest Services Manager in Riverwoods, IL, to enhance client experiences through exceptional service and effective management of service delivery operations. The role emphasizes strong interpersonal skills, proactive communication, and the ability to manage multiple priorities in a fast-paced environment. **

Salary

Base: $30.19 Hourly; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • Exceptional client experience delivery
  • Proactive communication and high touch service
  • Implementation of experience program
  • Daily operations oversight
  • Quality assurance checks
  • Problem resolution for building services

Nice-to-have

  • Passion for service and people skills
  • Hospitality focused workplace environment
  • Collaborative with service line leads
  • Enhance employee engagement initiatives

Key Requirements

  • High school diploma or GED
  • Previous Supervisory or Management experience
  • Experience in Hospitality industry
  • Knowledge of commercial real estate industry
  • Proficient skills in Google Suite
  • Manage multiple priorities in fast-paced environments
  • Excellent verbal and written communication skills
  • Highly collaborative interpersonal abilities
  • Exceptional customer service expertise

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter