Service Excellence Support

JOHNSON CONTROLS

Manchester, United Kingdom
Manage tools, documentation, and customer communications
Optimise customer journey and service improvements
Handle confidential and sensitive data
This role is key to ensuring smooth operations across customer service, business processes, and team coordination

Job Summary

  • This role is key to ensuring smooth operations across customer service, business processes, and team coordination.
  • You will manage and support vetting and clearance processes, ensuring all checks are completed accurately, efficiently, and in full compliance.
  • As well as an excellent career progression, you will get a pension, 25 days holiday plus bank holidays, and career progression opportunities.

Matching Summary

This role is key to ensuring smooth operations across customer service, business processes, and team coordination.

Skills & Requirements

Must-have

  • Manage tools, documentation, and customer communications
  • Optimise customer journey and service improvements
  • Handle confidential and sensitive data
  • Design and refine service processes
  • Monitor service process effectiveness using data
  • Build strong stakeholder relationships

Nice-to-have

  • Proactive and organised individual
  • Solutions-focused mindset
  • Passion for service excellence
  • Culture of continuous improvement

Key Requirements

  • Proven ability to handle confidential information
  • Strong stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter