Lead Customer Service Representative

Destination Pet

Base: $15.00ph doe; bonus/equity: tips included; b...
1+ year customer service experience
Ability to lift 40 lbs
Evening weekend holiday availability
This role involves leading a team of Customer Service Representatives while setting the gold standard for customer service at Wescott Acres Luxury Pet Resort

Job Summary

  • This role involves leading a team of Customer Service Representatives while setting the gold standard for customer service at Wescott Acres Luxury Pet Resort.
  • The position requires handling escalated client issues, touring new clients, and ensuring up-to-date vaccinations are on file for all pet guests.
  • Employees receive full-time benefits including medical, dental, vision, mental health, life, disability, 401K match, and discounted pet insurance starting at $15.00/hour plus tips.

Matching Summary

This role involves leading a team of Customer Service Representatives while setting the gold standard for customer service at Wescott Acres Luxury Pet Resort.

Salary

Base: $15.00/hour DOE; Bonus/Equity: Tips included; Benefits: Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, Discounted Pet Insurance, PTO

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • Ability to lift 40 lbs
  • Evening weekend holiday availability
  • High school diploma or equivalent
  • Multi-line phone and POS system proficiency

Nice-to-have

  • Previous training or mentoring experience
  • Retail background preferred
  • Passion for pets and animals
  • Calm under pressure with messy situations
  • Strong empathy for clients and pets

Key Requirements

  • High school diploma or equivalent required
  • 1+ year in customer service role required
  • Must be able to lift 40 lbs regularly
  • Availability on evenings, weekends, and holidays required

Work Rights

Not specified

Tailored Resume

Cover Letter