It Support Analyst

Van Andel Institute

Grand Rapids, Michigan, US
Not specified; not specified; competitive benefits...
Not specified
Bachelor's degree in it or related field
Windows and macos operating system support
Office365 suite and adobe creative cloud familiarity
Van Andel Institute is seeking an IT Support Analyst to join their team, focusing on providing first-level technical support in a collaborative environment dedicated to biomedical research. This entry-level position is ideal for candidates looking to grow their IT skills while contributing to impactful research initiatives

Job Summary

  • Van Andel Institute is seeking a motivated IT Support Analyst to join a collaborative team supporting world-class biomedical research.
  • The role involves providing first-level technical support, troubleshooting hardware and software issues, and assisting with workstation setup in office and laboratory environments.
  • All full-time employees are eligible for benefits effective Day One, including a competitive benefits package.

Matching Summary

Match Score: 85

Van Andel Institute is seeking an IT Support Analyst to join their team, focusing on providing first-level technical support in a collaborative environment dedicated to biomedical research. This entry-level position is ideal for candidates looking to grow their IT skills while contributing to impactful research initiatives.

Salary

Not specified; Not specified; Competitive benefits package available Day One

Skills & Requirements

Must-have

  • Bachelor's degree in IT or related field
  • Windows and MacOS operating system support
  • Office365 suite and Adobe Creative Cloud familiarity
  • Strong troubleshooting mindset
  • Excellent communication and documentation skills

Nice-to-have

  • CompTIA A+ certification
  • Experience in research or healthcare environment
  • Basic understanding of computer network concepts
  • Familiarity with ticketing systems
  • Willingness to learn from experienced analysts

Key Requirements

  • Bachelor's degree in Information Technology, Computer Science, or related field
  • 0–2 years of relevant experience in IT support
  • Knowledge of Windows and MacOS operating systems
  • Drug test (7-panel) required as part of pre-employment process

Work Rights

Not specified

Tailored Resume

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