$136,800.00 - $253,200.00; not specified; not spec...
Fully remote
E-commerce platform performance
Ai-driven customer experiences
Iot data integration
Oshkosh Corporation is seeking a Director of Digital Customer Experience to oversee the transformation of customer interactions through AI and e-commerce innovations. This fully remote role involves leading the strategy and execution of customer-facing solutions aimed at enhancing the overall user experience across various platforms
Job Summary
Lead the technical evolution of customer touchpoints by developing strategy, architecture, and execution of global E-Commerce, CRM, and AI-driven customer-facing experiences.
Guide AI innovation for high-volume e-commerce, architect data pipelines for IoT telemetry, and implement AI agents for 24/7 technical support.
Define digital infrastructure for 'Intelligent Job Sites' and champion a mobile-first ecosystem with offline-first functionality for remote job sites.
Matching Summary
Match Score: 85
Oshkosh Corporation is seeking a Director of Digital Customer Experience to oversee the transformation of customer interactions through AI and e-commerce innovations. This fully remote role involves leading the strategy and execution of customer-facing solutions aimed at enhancing the overall user experience across various platforms.
Salary
$136,800.00 - $253,200.00; Not specified; Not specified
Skills & Requirements
Must-have
E-commerce platform performance
AI-driven customer experiences
IoT data integration
Mobile-first ecosystem development
CRM modernization strategy
Headless commerce architecture
Nice-to-have
Transform reactive service to predictive partnerships
Amazon-like customer experience
Build high-performing teams
Manage multi-million dollar transformations
Key Requirements
10+ years in digital leadership
5+ years management experience
B2B E-Commerce and CRM experience
Bachelor's degree in computer science or systems engineering