Customer Assistance Representative I

415 COUNCIL ON LAW ENFC. ED. & TRNG.

Base: 40,000.00; bonus/equity: not specified; bene...
Customer service and assistance
Knowledge of office practices and procedures
Ability to analyze and respond to inquiries
Positions in this job family are assigned responsibilities related to providing services and assistance to taxpayers, customers, or clients and resolving questions and problems concerning state laws or agency policies and procedures

Job Summary

  • Positions in this job family are assigned responsibilities related to providing services and assistance to taxpayers, customers, or clients and resolving questions and problems concerning state laws or agency policies and procedures.
  • They will respond to requests for publications and forms, analyze information presented to determine the nature of the problem, provide advice on laws, policies, and procedures related to the agency’s business operations, and provide other assistance as needed.
  • This is the basic level of this job family where employees are assigned responsibilities for performing entry level work in a training status to build their skills in providing services and assistance to clients and customers.

Matching Summary

Positions in this job family are assigned responsibilities related to providing services and assistance to taxpayers, customers, or clients and resolving questions and problems concerning state laws or agency policies and procedures.

Salary

Base: 40,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service and assistance
  • Knowledge of office practices and procedures
  • Ability to analyze and respond to inquiries
  • Effective oral and written communication
  • Coordination with multiple divisions

Nice-to-have

  • Research of laws and rules
  • Record keeping and inventory management
  • Providing services to walk-in and telephone customers

Key Requirements

  • One year clerical or customer service experience
  • Or 30 semester hours college with 6 in business/public administration
  • Willingness to travel for job-related duties
  • Completion of prescribed training requirements

Work Rights

Not specified

Tailored Resume

Cover Letter