Lead the end-to-end customer success strategy for Ramp’s Enterprise and Strategic segments, setting the vision for how we activate, retain, and expand our largest accounts
Job Summary
Lead the end-to-end customer success strategy for Ramp’s Enterprise and Strategic segments, setting the vision for how we activate, retain, and expand our largest accounts.
Design and lead change management frameworks tailored to large multinational corporations undergoing financial operations transformation, including agentic workflows, with Ramp.
Build AI-augmented workflows across the enterprise CS motion—from AI-driven health scoring and predictive analytics to automated customer communication and just-in-time product enablement.
Matching Summary
Lead the end-to-end customer success strategy for Ramp’s Enterprise and Strategic segments, setting the vision for how we activate, retain, and expand our largest accounts.
Skills & Requirements
Must-have
Enterprise & Strategic Customer Success
AI-augmented workflows
Change Management Frameworks
Customer journey ownership
Cross-functional leadership
Nice-to-have
High agency and high urgency
Slope over intercept mindset
Building systems that shape billions
Thought partner to leadership
Key Requirements
10+ years in Customer Success/Account Management leadership
5+ years senior leadership managing enterprise/strategic accounts
Proven experience leading change management/digital transformation
Track record building/scaling high-performing CS teams (20+ CSMs)
Deep expertise in enterprise activation metrics
Strong AI fluency and point of view
Exceptional executive presence and communication skills