Client Service Analyst

Deutsche Bank

Pune, India
Not specified (potentially hybrid or onsite based on company culture).
Customer service compliance
Audit guideline adherence
Expense monitoring and cost control
Deutsche Bank is seeking a Client Service Analyst in Pune, India, to ensure compliance with service standards and regulations while providing exceptional client service. The role requires experience in branch operations, particularly in compliance and customer relationship management

Job Summary

  • Ensuring DB Service Standards with respect to Customer Service, Compliance and Corporate Security are adhered to.
  • The role involves strict adherence to all internal and external guidelines including KYC, Anti Money Laundering, and audit requirements.
  • The company offers best in class leave policies, sponsorship for industry relevant certifications, comprehensive insurance benefits, and a culture of continuous learning.

Matching Summary

Match Score: 75

Deutsche Bank is seeking a Client Service Analyst in Pune, India, to ensure compliance with service standards and regulations while providing exceptional client service. The role requires experience in branch operations, particularly in compliance and customer relationship management.

Skills & Requirements

Must-have

  • Customer service compliance
  • Audit guideline adherence
  • Expense monitoring and cost control
  • Regulatory circular display
  • Account opening processing
  • Suspicious transaction review
  • Customer complaint management

Nice-to-have

  • Knowledge on FEMA and foreign exchange
  • Client service excellence
  • Training and development support
  • Culture of continuous learning
  • Gender neutral parental leaves
  • Flexible benefits scheme
  • Employee assistance program

Key Requirements

  • 10 years experience in branch operations
  • Knowledge of FEMA/Foreign exchange and trade operations preferred

Work Rights

Not specified

Tailored Resume

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