Customer Service Representative (m/w/d)

Worldpay (FIS)

Hamburg, Germany
On-site
Customer communication (written and verbal)
Chargeback processing
Documentation in systems
Worldpay (FIS) is seeking a Customer Service Representative in Hamburg, Germany, to support clients with credit card-related inquiries and chargeback requests. The role emphasizes customer interaction, problem-solving, and teamwork in a modern service environment

Job Summary

  • Our teams innovate in the financial world every day, working together to achieve more and make an impact.
  • We are looking for motivated employees to support our customers with credit card chargeback requests.
  • We offer diverse training and development opportunities in a modern, international work environment.

Matching Summary

Match Score: 85

Worldpay (FIS) is seeking a Customer Service Representative in Hamburg, Germany, to support clients with credit card-related inquiries and chargeback requests. The role emphasizes customer interaction, problem-solving, and teamwork in a modern service environment.

Skills & Requirements

Must-have

  • Customer communication (written and verbal)
  • Chargeback processing
  • Documentation in systems
  • Adherence to company policies
  • Team collaboration

Nice-to-have

  • Detail-oriented
  • Calm under pressure
  • Quick learner

Key Requirements

  • Completed school education
  • Fluent German language skills
  • Minimum 20 hours/week availability

Work Rights

Not specified

Tailored Resume

Cover Letter