Base: $22.64 - $34.48; bonus/equity: not specified...
Fully remote
Leadership and coaching call center representatives
Handling escalated customer issues
Utilizing telephony platform and reporting
The Customer Service coordinator is responsible for leading the daily operations of a contact center team, ensuring high levels of productivity and customer satisfaction
Job Summary
The Customer Service coordinator is responsible for leading the daily operations of a contact center team, ensuring high levels of productivity and customer satisfaction.
This role involves coaching and motivating call center representatives, handling escalated customer issues, and utilizing the telephony platform and reporting to ensure timely delivery of service.
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Matching Summary
The Customer Service coordinator is responsible for leading the daily operations of a contact center team, ensuring high levels of productivity and customer satisfaction.
Leadership and coaching call center representatives
Handling escalated customer issues
Utilizing telephony platform and reporting
Fast-paced environment multitasking
Microsoft Office proficiency
Call center environment understanding
Nice-to-have
Interpersonal and communication skills
Problem solving and conflict resolution
Negotiation skills
Sensitivity to complex escalations
Key Requirements
Two (2) Years of experience in customer service, collections, or call center environment.
One (1) year of experience in a healthcare billing environment
Three (3) Years of experience in customer service, collections or call center environment.
Proficiency in EPIC
Knowledge of general medical billing, insurance and compliance regulations
Work Rights
Not eligible for residents of CA, CT, HI, IL, NY, PA, RI, VT, WA. Colorado for remote caregivers whose assigned Intermountain facility or service area is not based in Colorado.