Customer Service Business Relationship Manager

Carrier

Base: $117,500.00 - $234,500.00 annually; bonus/eq...
Hybrid
5+ years crm experience
Salesforce and sap platform expertise
Agile project management execution
This role drives digital initiatives to improve customer experiences, operational efficiency, and business outcomes at Carrier Global Corporation

Job Summary

  • This role drives digital initiatives to improve customer experiences, operational efficiency, and business outcomes at Carrier Global Corporation.
  • The position serves as the primary liaison between Customer Service stakeholders and digital delivery teams including IT, Product, and AI/Automation groups.
  • Employees are eligible for comprehensive benefits including health care, retirement plans, up to 15 days of paid vacation, and tuition assistance.

Matching Summary

This role drives digital initiatives to improve customer experiences, operational efficiency, and business outcomes at Carrier Global Corporation.

Salary

Base: $117,500.00 - $234,500.00 annually; Bonus/Equity: Short-term cash incentives subject to plan requirements; Benefits: Medical, Dental, Vision, Retirement, Paid Time Off, Tuition Assistance

Skills & Requirements

Must-have

  • 5+ years CRM experience
  • Salesforce and SAP platform expertise
  • Agile project management execution

Nice-to-have

  • AI automation solution implementation
  • Omnichannel service workflow knowledge
  • Strong stakeholder influence skills

Key Requirements

  • Bachelor's Degree required
  • 5+ years experience with CRM platforms
  • Hands-on SAP environment experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter