$77,500 - $147,000; bonus or commission; medical, ...
On-site
Senior technical advisor
Strategic partner to large customers
Drive product adoption
The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers
Job Summary
The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers.
This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI.
Matching Summary
The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers.
Salary
$77,500 - $147,000; Bonus or commission; Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP), 401(k) plan, Uncapped PTO, 14 paid holidays
Skills & Requirements
Must-have
Senior technical advisor
Strategic partner to large customers
Drive product adoption
Oversee technical initiatives
Customer Relationship Management (CRM)
Nice-to-have
Proactive professional
Foster strong customer relationships
Consulting mindset
Customer-obsessed
Key Requirements
7–10+ years experience in SaaS, CCaaS, or CPaaS
Proven track record managing complex technical initiatives
Strong technical acumen with APIs and CRM
Experience defining scope and managing delivery plans