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Slide Insurance is seeking a Senior Technology Support Manager to oversee enterprise-wide IT support operations, ensuring effective service delivery and continuous improvement. The ideal candidate will have extensive experience in IT support and people management, particularly within regulated environments, and will thrive in a collaborative, innovation-driven culture.
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Job Summary
Manage enterprise-wide support operations for remote and on-site users, across Tier 1 (Help Desk) to Tier 3.
Lead, coach and train team members, setting strategic priorities and execution expectations.
Ensure technology support operations comply with SOX, IT General Controls, data privacy, and cybersecurity standards.
Matching Summary
Match Score: 75
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Slide Insurance is seeking a Senior Technology Support Manager to oversee enterprise-wide IT support operations, ensuring effective service delivery and continuous improvement. The ideal candidate will have extensive experience in IT support and people management, particularly within regulated environments, and will thrive in a collaborative, innovation-driven culture.
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Skills & Requirements
Must-have
enterprise-wide support operations
ITSM platform optimization
incident, request, problem management
Microsoft 365, Azure AD, Azure DevOps
IT General Controls and SOX compliance
user support policies
third-party vendor management
Nice-to-have
award winning culture
collaboration and innovation
continuous improvement mindset
customer-facing interactions
adjusting to shifting priorities
Key Requirements
Bachelor’s degree or equivalent work experience
10+ years IT support/operations experience
4+ years people management experience
Hands-on Microsoft 365 experience
Strong knowledge of ITIL practices
Expert level user of Microsoft 365 products
Advanced ticketing and service management platforms expertise