The Strategic Initiatives and Training Lead serves as the systems and reporting interface for Customer Care Aftersales Field Operations, ensuring our tools, reporting, and training enable the field and dealers to execute with excellence
Job Summary
The Strategic Initiatives and Training Lead serves as the systems and reporting interface for Customer Care Aftersales Field Operations, ensuring our tools, reporting, and training enable the field and dealers to execute with excellence.
This role acts as the business owner for key field-facing systems and reporting, translating business needs into clear requirements for IT, analytics, and team training.
The selected candidate will be required to travel <25% for this role.
Matching Summary
The Strategic Initiatives and Training Lead serves as the systems and reporting interface for Customer Care Aftersales Field Operations, ensuring our tools, reporting, and training enable the field and dealers to execute with excellence.
Skills & Requirements
Must-have
Systems and reporting ownership
AI/GenAI champion
Agile test and learn approach
Cross-functional collaboration
Voice-of-field synthesis
Nice-to-have
Influence without authority
Bias for action and follow-through
Comfortable operating in ambiguity
Continuous improvement mindset
Key Requirements
Bachelor's degree in Business, Marketing, Operations, or related field
5+ years in dealer operations, field operations, training, program management, or service operations
Proven experience leading cross-functional initiatives
Demonstrated ability to bridge business and technical teams
Strong analytical, communication, and storytelling skills