Customer Service Specialist, Horeca

Mondelēz International

Egypt
Full-time, onsite
Customer service & logistics
Customer data analysis
Cross-functional collaboration
Mondelēz International is seeking a Customer Service Specialist for the Horeca sector in Egypt, focusing on improving customer satisfaction and supply chain efficiency. The role requires experience in customer service and logistics within the fast-moving consumer goods sector, along with strong analytical skills and proficiency in SAP and MS Office

Job Summary

  • You will improve value and service to your customers and improve supply chain efficiency.
  • Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction.
  • Lead the organization through customer supply chain efficiencies, reducing cost and improving service levels through customer collaboration and logistics strategies.

Matching Summary

Match Score: 85

Mondelēz International is seeking a Customer Service Specialist for the Horeca sector in Egypt, focusing on improving customer satisfaction and supply chain efficiency. The role requires experience in customer service and logistics within the fast-moving consumer goods sector, along with strong analytical skills and proficiency in SAP and MS Office.

Skills & Requirements

Must-have

  • Customer Service & Logistics
  • Customer data analysis
  • Cross-functional collaboration
  • Order fulfilment
  • SAP knowledge
  • MS Office expertise

Nice-to-have

  • Customer orientation
  • Influencing skills
  • Proactive thinking
  • Commercial acumen
  • Team player
  • Flexibility

Key Requirements

  • Experience in CS&L
  • Experience in FMCG/CPG
  • Strong analytical skills
  • Degree in Industrial Engineering or Supply Chain Management
  • Fluency in English & Arabic
  • APICS CSCP-CPIM certification preferred

Work Rights

Not specified

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