Engineering Manager, Site Reliability

Customer.io

Remote
Base: $175,000 - $245,000 usd; bonus/equity: not s...
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Site reliability engineering
Sre leadership
Production readiness
** Customer.io is seeking an Engineering Manager for their Site Reliability Engineering team to ensure platform reliability and scalability. The ideal candidate should have extensive engineering management experience, particularly in SRE or infrastructure teams within SaaS environments. **

Job Summary

  • Lead the Site Reliability Engineering team to ensure platform reliability, developer-friendliness, and readiness for growth.
  • Partner with engineers to design scalable, architecturally sound, flexible, and secure solutions while fostering an inclusive and empathetic work environment.
  • The company offers 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums, 16 weeks paid parental leave, and unlimited PTO.

Matching Summary

Match Score: 75

** Customer.io is seeking an Engineering Manager for their Site Reliability Engineering team to ensure platform reliability and scalability. The ideal candidate should have extensive engineering management experience, particularly in SRE or infrastructure teams within SaaS environments. **

Salary

Base: $175,000 - $245,000 USD; Bonus/Equity: Not specified; Benefits: 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums, 16 weeks paid parental leave, unlimited PTO, remote work and wellness stipends, professional development budget

Skills & Requirements

Must-have

  • Site Reliability Engineering
  • SRE leadership
  • production readiness
  • scalable infrastructure
  • cloud infrastructure
  • technical leadership

Nice-to-have

  • ownership and accountability
  • impact-driven leadership
  • healthy skepticism
  • customer-impacting problems
  • empathetic work environment

Key Requirements

  • 8+ years engineering management experience
  • 3+ years hands-on SRE experience
  • SaaS architecture understanding
  • experience leading distributed teams

Work Rights

Not specified

Tailored Resume

Cover Letter