Base: $42,000 usd to $60,667 usd; bonus/equity: no...
Fully remote
2-4 years relevant work experience
Undergraduate degree required
Strong presentation and communication skills
Wiley is seeking a remote Customer Success Manager to enhance the implementation and usage of its digital solutions, focusing on customer retention and account expansion. The ideal candidate should possess relevant experience in customer service and strong communication skills
Job Summary
The role focuses on maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions for customers.
Candidates will collaborate with field sales partners to drive account expansions and reduce digital churn through strategic retention plans.
Wiley offers a culture that values bold ideas, diverse perspectives, and provides meeting-free Friday afternoons for professional development.
Matching Summary
Match Score: 85
Wiley is seeking a remote Customer Success Manager to enhance the implementation and usage of its digital solutions, focusing on customer retention and account expansion. The ideal candidate should possess relevant experience in customer service and strong communication skills.
Salary
Base: $42,000 USD to $60,667 USD; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package including meeting-free Fridays
Skills & Requirements
Must-have
2-4 years relevant work experience
Undergraduate degree required
Strong presentation and communication skills
Experience with CRM platforms like Salesforce
Ability to train faculty on digital solutions
Nice-to-have
Previous customer success or inside sales experience
User experience knowledge with LMS/LTI implementations