Senior Director, Future Of Crm International Markets Lead

AstraZeneca

**
Senior director level experience
International crm program implementation
Ai and agentic solutions expertise
** AstraZeneca is seeking a Senior Director to lead the Future of CRM transformation for International Markets, focusing on enhancing customer engagement through a new CRM platform. The ideal candidate will have a robust background in CRM operations, project management, and cross-functional leadership, with a strong emphasis on AI and digital initiatives. **

Job Summary

  • This role leads the transformation of the Customer Engagement model for International Markets by leveraging the new AGENTFORCE LIFE SCIENCE CRM platform.
  • The successful candidate will drive the implementation of the Future of CRM global program to accelerate AI adoption and deliver n=1 HCP engagement.
  • The position requires articulating market needs to consolidate inputs for the CRM Core platform while limiting local adaptation to under 20%.

Matching Summary

Match Score: 75

** AstraZeneca is seeking a Senior Director to lead the Future of CRM transformation for International Markets, focusing on enhancing customer engagement through a new CRM platform. The ideal candidate will have a robust background in CRM operations, project management, and cross-functional leadership, with a strong emphasis on AI and digital initiatives. **

Skills & Requirements

Must-have

  • Senior Director level experience
  • International CRM program implementation
  • AI and Agentic solutions expertise
  • IBEX/OBEX platform knowledge
  • Cross-functional leadership in matrix
  • Customer engagement model transformation

Nice-to-have

  • Innovation and experimentation mindset
  • Strong influencing without authority
  • Commercial acumen in local markets
  • Change management capability building
  • Experience with senior stakeholder engagement

Key Requirements

  • Subject-matter expertise in CRM operations
  • Extensive knowledge of brand commercialization phases
  • Proven project management in matrix organizations
  • Experience working with Senior Management Teams
  • Demonstrable skills in collaboration and decision making

Work Rights

Not specified

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