Contact Center Rep Iii, Inbound & Outbound Everyday Banking - Concierge
TD Bank
London, Ontario, Canada
Hybrid
Inbound and outbound calls
Customer account inquiries
Product and service recommendations
You will be the voice of TD, passionate about understanding customers and offering personalized support through inbound inquiries and resolving issues by recommending TD products and services
Job Summary
You will be the voice of TD, passionate about understanding customers and offering personalized support through inbound inquiries and resolving issues by recommending TD products and services.
TD is committed to providing fair and equitable compensation, growth opportunities, and skill development, with a competitive benefits plan to support colleagues' well-being.
After mandatory in-person training, you will work primarily offsite from a secure, private workspace, with occasional in-person team events at a TD location.
Matching Summary
You will be the voice of TD, passionate about understanding customers and offering personalized support through inbound inquiries and resolving issues by recommending TD products and services.
Skills & Requirements
Must-have
Inbound and outbound calls
Customer account inquiries
Product and service recommendations
Deliver exceptional customer service
Resolve customer inquiries efficiently
Adhere to compliance regulations
Nice-to-have
Positive attitude in challenging situations
Curiosity to help customers
Digital literacy across devices
Integrity managing sensitive information
Key Requirements
High School Diploma or equivalent
Relevant experience in financial or service industries preferred
Ability to multitask and navigate computer systems