Duty Manager

SSG HOTELS PTE. LTD.

Singapore, Singapore
Not specified; benefits: marriott global discounts...
Front office quality standards compliance
Guest complaint handling and resolution
Employee supervision and training
The role involves supervising daily front office operations, managing employees, and ensuring all guest service standards are met

Job Summary

  • The role involves supervising daily front office operations, managing employees, and ensuring all guest service standards are met.
  • Associates receive Marriott benefits including global discounts on F&B and rooms, plus a yearly staycation at Garcha Group hotels.
  • The Duty Manager acts as the Front Office Manager during absences and collaborates with accounting to minimize accounts receivable.

Matching Summary

Match Score: 85

The role involves supervising daily front office operations, managing employees, and ensuring all guest service standards are met.

Salary

Not specified; Benefits: Marriott global discounts; Staycation included; 20% off F&B bills

Skills & Requirements

Must-have

  • Front office quality standards compliance
  • Guest complaint handling and resolution
  • Employee supervision and training
  • Daily hotel operations management
  • Revenue optimization via room inventory

Nice-to-have

  • Enthusiastic and positive team member
  • Flexible schedule availability including weekends
  • Strong interpersonal and communication skills
  • Ability to work in emergency situations
  • Openness to critical developmental feedback

Key Requirements

  • Fluent English speaking, reading, and writing
  • Basic computer and computational skills
  • Extensive knowledge of hotel services and facilities

Work Rights

Not specified

Tailored Resume

Cover Letter