Customer Service Officer (Frontline) (Insurance) (12 Months Contract) #NKC

RECRUIT EXPRESS PTE LTD

Singapore
Handle walk-in policyholder queries
Resolve feedback and complaints within timelines
Support digital communications and call centre
The role involves handling walk-in queries from policyholders and Financial Representatives while following up on unresolved issues

Job Summary

  • The role involves handling walk-in queries from policyholders and Financial Representatives while following up on unresolved issues.
  • Candidates will manage appeals, feedback, and minor complaints, ensuring resolution within set timelines.
  • The position requires supporting Digital Communications and the Call Centre as needed, with potential rotation across various Service Centres.

Matching Summary

Match Score: 70

The role involves handling walk-in queries from policyholders and Financial Representatives while following up on unresolved issues.

Skills & Requirements

Must-have

  • Handle walk-in policyholder queries
  • Resolve feedback and complaints within timelines
  • Support Digital Communications and Call Centre

Nice-to-have

  • Willingness to rotate across service centres
  • Ability to undertake ad hoc duties
  • Excellent customer service delivery skills

Key Requirements

  • 12 Months Contract duration
  • EA Registration No: R25136207 (Recruiter)
  • Resume submission via email required

Work Rights

Not specified

Tailored Resume

Cover Letter