Customer Service Specialist (m/w/d)

Merz Lifecare

Wien, , Austria
Base: eur 2,362.00 gross monthly minimum; bonus/eq...
On-site
Experience with sap order entry
Customer and order data verification
Coordination with logistics partners
Merz Lifecare is seeking a Customer Service Specialist for their Vienna location, emphasizing a culture of inclusivity and innovation. The ideal candidate will possess experience in customer service and proficiency in SAP, particularly in order management, and will help streamline processes during a period of internal restructuring

Job Summary

  • Merz Lifecare is a future-oriented family business with strong innovation power and well-known brands, focusing on quality, effectiveness, and trust in health and wellbeing products.
  • The role involves verifying orders, processing SAP and EDI orders, coordinating with logistics, handling complaints, and supporting demand planning and inventory control.
  • The company offers attractive benefits including modern home office and flexible working hours, meal subsidies, discounts, job security, tailored training, and a team-oriented work atmosphere.

Matching Summary

Match Score: 85

Merz Lifecare is seeking a Customer Service Specialist for their Vienna location, emphasizing a culture of inclusivity and innovation. The ideal candidate will possess experience in customer service and proficiency in SAP, particularly in order management, and will help streamline processes during a period of internal restructuring.

Salary

Base: EUR 2,362.00 gross monthly minimum; Bonus/Equity: Not specified; Benefits: Home office, flexible hours, meal subsidies, discounts, job security, training opportunities

Skills & Requirements

Must-have

  • Experience with SAP order entry
  • Customer and order data verification
  • Coordination with logistics partners
  • Handling customer complaints
  • Collaboration with sales team
  • Stammdatenpflege and inventory support
  • High customer and service orientation

Nice-to-have

  • Proactive and self-directed working style
  • Team player with accuracy
  • Good German and English communication
  • Experience with S/4HANA
  • Betriebswirtschaftliches Grundverständnis
  • Solution-oriented in challenging situations
  • Inclusive and diverse company culture

Key Requirements

  • Minimum two years customer service experience
  • Experience with SAP order entry and data maintenance
  • Good German language skills
  • Sufficient English skills for communication

Work Rights

Not specified

Tailored Resume

Cover Letter