Manager, Product Management - Card Servicing Platform

Capital One

Chicago, IL, USA
Chicago, il: $149,800 - $171,000; mclean, va: $164...
On-site
Product management
Card servicing platform
Agent experience optimization
This role enables agents around the globe to support Capital One customers 24/7 by shaping the future of servicing for both agents and end customers

Job Summary

  • This role enables agents around the globe to support Capital One customers 24/7 by shaping the future of servicing for both agents and end customers.
  • You'll work with a team of engineers to build full-stack solutions aimed at optimizing agent experience, business value, and operational efficiency.
  • Demonstrate proficiency in being Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership.

Matching Summary

This role enables agents around the globe to support Capital One customers 24/7 by shaping the future of servicing for both agents and end customers.

Salary

Chicago, IL: $149,800 - $171,000; McLean, VA: $164,800 - $188,100; New York, NY: $179,700 - $205,100; Richmond, VA: $149,800 - $171,000; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • Product Management
  • Card Servicing Platform
  • agent experience optimization
  • business value delivery
  • operational efficiency

Nice-to-have

  • reimagining the status quo
  • driving innovation
  • customer experience through technology
  • world-class team collaboration

Key Requirements

  • 3+ years of Product Management experience
  • Bachelor's Degree in a quantitative field or MBA with quantitative concentration

Work Rights

Not specified

Tailored Resume

Cover Letter