E Commerce Support Specialist

Agilent Technologies

Manesar, India
E commerce support worldwide
Ticket management system
Triaging/troubleshooting skills
The candidate will be supporting the E Commerce team worldwide, working closely with Product Owners and other teams such as CMG, COpC, Sales, and IT

Job Summary

  • The candidate will be supporting the E Commerce team worldwide, working closely with Product Owners and other teams such as CMG, COpC, Sales, and IT.
  • Key responsibilities include acknowledging and logging support requests, problem-solving through triaging and troubleshooting, and escalating issues promptly.
  • The role involves building a knowledge base, identifying repeat issues, providing professional customer communication, and participating in process optimization to improve support operations.

Matching Summary

The candidate will be supporting the E Commerce team worldwide, working closely with Product Owners and other teams such as CMG, COpC, Sales, and IT.

Skills & Requirements

Must-have

  • E Commerce support worldwide
  • Ticket management system
  • Triaging/troubleshooting skills
  • Customer communication
  • Process optimization changes

Nice-to-have

  • Knowledge base building
  • Identifying repeat issues
  • Seamless handover of issues
  • Proactive support readiness
  • Sharing knowledge with peers

Key Requirements

  • 6+ years relevant experience
  • Order Management experience
  • Sales/marketing experience
  • ITIL certification
  • JIRA or JIRA Admin experience

Work Rights

Not specified

Tailored Resume

Cover Letter