Network & Field Services Technician

Harris Novum

Carrollton, GA, US
Base: ~$42,000pyear; bonus/equity: + on-call pyy, ...
Fully remote
Windows system troubleshooting
Customer on-site support
Network hardware maintenance
This role combines Level 1–3 IT support with customer service to install and maintain proprietary law enforcement software

Job Summary

  • This role combines Level 1–3 IT support with customer service to install and maintain proprietary law enforcement software.
  • Technicians are responsible for traveling to customer locations to provide installations, training, and technical troubleshooting.
  • The position includes a mandatory 90-day in-office probationary period with potential for overtime and on-call pay.

Matching Summary

This role combines Level 1–3 IT support with customer service to install and maintain proprietary law enforcement software.

Salary

Base: ~$42,000/year; Bonus/Equity: Additional on-call pay, overtime, possible bonuses; Benefits: Not specified

Skills & Requirements

Must-have

  • Windows system troubleshooting
  • Customer on-site support
  • Network hardware maintenance
  • Fingerprinting software installation
  • Rotating on-call schedule

Nice-to-have

  • Active Directory experience
  • Database management skills
  • VOIP configuration knowledge
  • PC imaging expertise
  • Network cabling proficiency

Key Requirements

  • 0 to 2+ years of IT support experience
  • Clean driving record required
  • Pass fingerprint-based background check
  • Reliable transportation necessary

Work Rights

Not specified

Tailored Resume

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