Customer Services Consultant

Southern Cross Health Insurance

Auckland, New Zealand
Hybrid
Professional and empathetic service
End-to-end follow-through
Efficiently manage enquiries
Southern Cross Health Insurance is seeking a Customer Services Consultant to join their award-winning Contact Centre in Auckland. The role emphasizes delivering exceptional service to members, focusing on empathy and support, and is situated within a values-driven company culture

Job Summary

  • Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand, empowering members to live well for longer.
  • As a Customer Service Consultant, you’ll support our members across all contact channels, delivering service that reflects our brand and values.
  • In return for your talent, you’ll receive a generous benefits package, including wellbeing leave, subsidized medical insurance, and access to a leading workplace wellbeing programme.

Matching Summary

Match Score: 85

Southern Cross Health Insurance is seeking a Customer Services Consultant to join their award-winning Contact Centre in Auckland. The role emphasizes delivering exceptional service to members, focusing on empathy and support, and is situated within a values-driven company culture.

Skills & Requirements

Must-have

  • Professional and empathetic service
  • End-to-end follow-through
  • Efficiently manage enquiries
  • Deliver customer experiences
  • Demonstrate care and sensitivity
  • Offer appropriate options

Nice-to-have

  • Positive outlook and growth mindset
  • Resilient, adaptable, and self-aware
  • Self-motivated and goal-oriented
  • Maintain confidentiality
  • Passionate, supportive, and engaged team

Key Requirements

  • New Zealand Resident, Citizen, or Australian Citizen
  • Five-week comprehensive training programme

Work Rights

Must be a New Zealand Resident, New Zealand Citizen, or Australian Citizen

Tailored Resume

Cover Letter