Solutions Engineer - Aws Customer Experience & Ai

Phizenix

Remote
$140,000 - $150,000 usd py
Remote
Aws services
Amazon connect
Generative ai solutions
Design and architect comprehensive customer experience solutions leveraging AWS services, particularly Amazon Connect, with a focus on integrating generative AI capabilities to enhance customer interactions

Job Summary

  • Design and architect comprehensive customer experience solutions leveraging AWS services, particularly Amazon Connect, with a focus on integrating generative AI capabilities to enhance customer interactions.
  • Lead technical discovery sessions and workshops with clients to understand their unique business challenges and translate them into actionable technical solutions.
  • Support continuous value delivery initiatives, including solution design, demonstrations, and implementation for signed customer engagements.

Matching Summary

Design and architect comprehensive customer experience solutions leveraging AWS services, particularly Amazon Connect, with a focus on integrating generative AI capabilities to enhance customer interactions.

Salary

$140,000 - $150,000 USD

Skills & Requirements

Must-have

  • AWS services
  • Amazon Connect
  • generative AI solutions
  • software engineering
  • customer experience technology

Nice-to-have

  • consultative approach
  • client-facing skills
  • innovation mindset
  • architectural design
  • contact center operations

Key Requirements

  • Deep expertise in AWS services
  • Hands-on experience implementing generative AI
  • Strong software engineering background
  • Proven consulting skills
  • Experience in customer experience (CX) technology
  • Successful solution delivery in regulated industries

Work Rights

Not specified

Tailored Resume

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