Customer Enablement Specialist Ii

Exact Sciences

Base: $38,000 - $75,000; bonus/equity: bonus eligi...
Not specified (assumed to be in-office or hybrid based on role responsibilities).
Epiccare link account management
Troubleshoot account issues
Process medical requests
Exact Sciences is seeking a Customer Enablement Specialist II to support the creation and management of EpicCare Link accounts, focusing on customer service, technical troubleshooting, and effective communication. The role requires strong organizational skills, a problem-solving mindset, and a commitment to the company’s mission of improving cancer care

Job Summary

  • The Customer Enablement Specialist II is responsible for intaking requests for EpicCare Link account creation, as well as tasks that involve reviewing current account setups and troubleshooting account issues.
  • This position is focused on providing accurate and timely resolutions which positively influence the customer care experience.
  • Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.

Matching Summary

Match Score: 75

Exact Sciences is seeking a Customer Enablement Specialist II to support the creation and management of EpicCare Link accounts, focusing on customer service, technical troubleshooting, and effective communication. The role requires strong organizational skills, a problem-solving mindset, and a commitment to the company’s mission of improving cancer care.

Salary

Base: $38,000 - $75,000; Bonus/Equity: Bonus eligible; Benefits: Paid time off, paid leave, retirement savings plan, wellness support, health benefits

Skills & Requirements

Must-have

  • EpicCare Link account management
  • troubleshoot account issues
  • process medical requests
  • perform consumer outreach
  • maintain EpicCare Link
  • work on computer and phone simultaneously

Nice-to-have

  • engaging attitude
  • positive attitude
  • strong working relationships
  • adapt to changing workload
  • respond to new information quickly
  • foster an engaging attitude

Key Requirements

  • High School Diploma or GED
  • 4+ years customer service experience
  • 1+ years technical troubleshooting/system navigation
  • Proficient in Microsoft Office
  • Authorization to work in US without sponsorship
  • Complete Epic Certification with 80%+

Work Rights

Authorization to work in the United States without sponsorship

Tailored Resume

Cover Letter