Engineering Technical Leader - Platform Escalation & Product Support
Cisco UK
Bangalore, India
Cisco routing and sd-wan expertise
Complex customer escalation handling
Root cause analysis and corrective actions
This team develops software consistent with Cisco ‘Design Thinking Principles’ focusing on simplification and user experience while ensuring secure coding and user privacy
Job Summary
This team develops software consistent with Cisco ‘Design Thinking Principles’ focusing on simplification and user experience while ensuring secure coding and user privacy.
You will handle complex customer escalations, lead postmortems, and collaborate with multiple teams to drive defect identification, fixes, and continuous improvement.
Cisco offers a collaborative global environment where innovation and impactful solutions are created to revolutionize data and infrastructure connectivity in the AI era.
Matching Summary
This team develops software consistent with Cisco ‘Design Thinking Principles’ focusing on simplification and user experience while ensuring secure coding and user privacy.
Skills & Requirements
Must-have
Cisco Routing and SD-WAN expertise
Complex customer escalation handling
Root cause analysis and corrective actions
Expertise in IP routing technologies
Collaboration with cross-functional teams
Technical design documentation creation
Nice-to-have
Mentoring and knowledge sharing
Crisis management and organizational skills
Passion for learning latest Cisco technologies
Key Requirements
Bachelors + 8 years or Masters + 6 years or PhD + 3 years experience
4-8 years experience in TAC, escalation, or senior network engineering
Technical expertise at CCNA/CCNP/CCIE level
Strong hands-on experience with Cisco routing platforms
Excellent communication and customer support skills